Can the Portal be open on one or multiple computers?
We recommend only using the Portal on one centrally located computer, however, you may use it through multiple computers.
At what point do email Alerts/notifications go out?
Email notifications are configurable in Request Alerts and can be adjusted for immediate notification or in time delays of 5, 10 or 15 minutes+.
For further instruction, please see How do I set up Request Alerts (email notifications)?
Can notifications go out to multiple people?
Yes, they can be set up to alert as many people as necessary.
For instructions, please see How do I set up Request Alerts (email notifications)?
What do we do if the bellman is busy with something else (such as laundry) and can't deliver service right away?
A message template should be created that explains to the guest that the request has been received but may take a few minutes to be fulfilled.
For setup instructions, please see How to Set Up Messaging Templates.
Do requests permanently stay on the left-hand side of the RMS after they’ve been closed?
Requests go away after a period if time, but you can view them by using the "Show Closed" filter at the top left-hand corner.
If the bellman receives a request and selects In Progress, does the front desk see this update?
Yes, all users will see that the ticket is In Progress and the name of the user who claimed the ticket.
Can a staff member respond to a request through the trigger/email notification?
No, the staff member needs to actually open the request in the Portal and respond through the Messaging Tool.