BW Platform Deployment Guide

Operations: Staff Setup

Add new accounts for your staff and enable Staff Alerts.

Add New Staff Users

1. Navigate to Staff Management > Staff Users.

2. Select the Add User ( USER ) button found at the top right corner.

3. Fill out all fields.

   

4. Make sure to assign the new user as a Standard User and assign him or her to the Front Desk Team.

   

Add Staff Alerts

Navigate to Staff Management > Staff Alerts.

• Request Alerts. Notifies staff when a guest submits a new and/or unfulfilled request

• Message Alerts. Notifies staff when a guest submits a new message or when a message has not been opened.

Apply alerts to users by checking off the delay time boxes according to the email listed

• Immediate. Email alert is sent when a gust submits a new request/message

• 5min. Email alert is sent 5 minutes after a new request/message has not been opened.

• 10min. Email alert is sent 10 minutes after a new request/message has not been opened.

• 15min. Email alert is sent 15 minutes after a new request/message has not been opened.

• Add. Email alert is sent __ minutes after a new request/message has not been opened. (Note: This custom time delay must be set over 15 mins)